นโยบายการคืนเงิน

Last Updated: February 20, 2025

Refund Policy We offer a 30-day return policy for items with quality issues. If your item has a defect or damage upon arrival, you may request a return within 30 days of receiving your order.

Eligibility for Returns To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return inquiries, please contact us at support@aiolith.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it promptly.

Unacceptable Return Reasons

Returns/exchanges may be denied for:

• Personal preferences (color, style, etc.).
• Damage from misuse, wear, or lack of valid proof (invoice/order number).
• Non-quality-related returns (customer covers shipping costs).

Exceptions / Non-returnable Items To ensure the best experience for all our customers, certain items are not eligible for returns. These include:

• Custom-made items (e.g., special orders or customized products)
• Personal care items (e.g., cleaning filters or brushes, once opened)
• Hazardous materials (e.g., attachments containing dangerous chemicals or classified as hazardous goods, such as specific cleaning agents or batteries)
• Sale items (products sold at promotional or discounted prices)
• Gift cards
• Flammable liquids or gases

If you have questions or concerns about your specific item, please contact us via email at support@aiolith.com, or visit our website for online customer support.

Exchanges The quickest way to ensure you receive the item you want is to return your current item and make a separate purchase for the new item once the return is accepted.

Refunds After we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@aiolith.com.